Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of gulio.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it!! really good! My first time buying and of course will buy again~ i recommend!
It all came as it ordered.
Looks exactly like on the picture.
Everything is fine, I like Creative Frame Shaped Eco-Friendly Silicone Cake Decoration Mold, it looks as described.
Thank you, very quick shipping. my just perfect!!
It looks very good quality. Very happy with the purchase, highly recommended!
It is most likely the cheapest Creative Frame Shaped Eco-Friendly Silicone Cake Decoration Mold online out of all the options I’ve looked up. Thanks to the store owner
New Creative Frame Shaped Eco-Friendly Silicone Cake Decoration Mold is something that anyonewould buy instantly. I did, and I did it with no hesitation 🙂
Arrived in less than 20 days and great quality!!!
awesome for its price bracket
it’s always cool to get a new without any additional expenses. thanks for the free shipping!
I can’t verbalize how enthusiastic I am! I regularly make myself familiarized with the reviews before obtaining stuff online, and this one possesses such excellent reviews I couldn-t refuse. It-s very adorable, the pic doesn-t do it justice. I-ve got a lot of approving comments for it. It is incredibly excellently made and very worth the modest price I paid for it. alternately stated, it is a solid obtainment.
makes a wonderful gift. couldn’t be happier!
I’m happy to get my Creative Frame Shaped Eco-Friendly Silicone Cake Decoration Mold from your store. The price is lower than on other sites.
it was a bit difficult to find a Creative Frame Shaped Eco-Friendly Silicone Cake Decoration Mold on such a low price. but thanks to the store owner now i’m happier than ever
thanks a lot! excellent work
It’s actually quite a reasonable price for , so I gave it a try. Satisfied 🙂
this is a really inexpensive if you compare it to other offers. thanks to the store owner!